Privacy Policy

 

By using our website or providing your information to us, you agree to this Privacy Policy. 

1. Introduction

Laiara India (“Laiara”, “we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data in compliance with:

  • Information Technology Act, 2000
  • Information Technology (Reasonable Security Practices and Procedures) Rules, 2011
  • Digital Personal Data Protection Act, 2023 (DPDP Act)
  • Consumer Protection (E‑Commerce) Rules, 2020

By using our website, you consent to the practices described below.

2. Information We Collect

We may collect the following information:

2.1 Personal Information

  • Name
  • Phone number
  • Email address
  • Billing and shipping address

 

2.2 Payment Information

Processed securely through third‑party payment gateways. We do not store your card details.

 

2.3 Device & Usage Information

  • IP address
  • Browser type
  • Cookies
  • Pages visited
  • Time spent on the website

 

2.4 Optional Information

Provided voluntarily, such as product preferences or feedback.

 3. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Improve website experience
  • Send order updates
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations

We do not sell your personal data.

 4. Data Sharing

We may share data with:

  • Logistics partners
  • Payment gateways
  • Customer support providers
  • Legal authorities (only when required by law)

All partners follow strict confidentiality and security standards.

 5. Data Storage & Security

We implement industry‑standard security measures, including:

  • Encryption
  • Secure servers
  • Access controls
  • Regular audits

Data is retained only as long as necessary for business or legal purposes.

 6. Your Rights (DPDP Act, 2023)

You may:

  • Request access to your data
  • Request correction
  • Request deletion (where legally permissible)
  • Withdraw consent
  • Request grievance redressal

Contact: care@laiara.co

 7. Cookies

We use cookies to enhance your browsing experience. You may disable cookies in your browser settings.

 8. Policy Updates

We may update this policy periodically. Changes will be posted on this page.