Refund Returns

1. Return Eligibility

Returns are accepted within 7 days of delivery, as per Indian ecommerce norms.

Delivery date is determined by the courier’s official tracking record.

 2. Condition Requirements

Items must be in unused, unworn, unwashed, undamaged condition with:

  • Original tags
  • Original packaging
  • No stains, odours, or marks
  • No makeup, lotion, sunscreen, or sweat transfer

 3. Non‑Returnable Items

For hygiene and safety reasons:

  • Swimwear
  • Bodysuits
  • Innerwear
  • Items marked “Final Sale”
  • Discounted items
  • Gift cards

cannot be returned.

 4. Mandatory Evidence

Customers must provide:

  • Photos of the product
  • Photos of packaging
  • Photos of defects (if any)
  • Photos of shipping label

For missing or incorrect items, Laiara may request an unboxing video.

 5. Refunds

Refunds are issued only after inspection by Laiara’s Quality Assurance team.

Refund method: original payment mode.

Refunds may include deductions for:

  • Return shipping
  • Restocking fee (up to 15%)
  • Non‑refundable taxes or duties

Processing time: 7–10 business days after approval.

 6. Exchanges

Exchanges depend on stock availability. If unavailable, a refund will be issued.

 7. Damaged / Incorrect / Missing Items

Must be reported within 48 hours of delivery with required evidence.

 8. Fraud Prevention

Laiara monitors accounts for:

  • Excessive returns
  • Wear‑and‑return behaviour
  • False claims
  • Serial abuse

We may refuse future returns or cancel orders if misuse is detected.